As digital products become increasingly complex with more and more functionalities, telephone assistance isn’t always sufficient. ANOVO On-Site Assistance makes it cost-effective for you to offer high quality at-home or in-the-office technical assistance, whether in-warranty and out-of-warranty.
Our highly trained technicians provide a wide range of on-site services, including installation, setup, maintenance, training, repair and collection. Before sending out a technician, our Call Centre coordinates the claims, provides telephone support and identifies the level of service required when the problem cannot be resolved over the phone.
An ANOVO technician will go on-site to diagnose or repair the device using procedures and controls developed to ensure high levels of customer satisfaction. If necessary, ANOVO will collect the product, repair it and deliver it back to the customer ready to use.
