Simplify the management of after-sales product flow
The ANOVO Back Office solution manages your after-sales returns by streamlining the flow of in-warranty and out-of-warranty products, helping you reduce the financial risk of warranty liability. It is a global solution tailor-made for retailers, distributors, e-tailers and operators.
The ANOVO Back Office solution handles the entire after-sales service process:
- Repair activation: On behalf of the customer, ANOVO will look to resolve the end user’s enquiry and undertake a repair, if required.
- Product flows: Movement of devices throughout the entire process.
- Track & Trace: In-store, end-to-end visibility of the repair status using our renowned Tracking System (see box).
- Claims and escalation management: Handling the complete process, including Beyond Economic Repair (BER).
- Credit notes: From manufacturers to our customers (retailers).
Benefits
- Control & Visibility: Proactively manage customer complaints, managing and in-warranty procedure from start to end.
- Simplicity: Reduced workload through a single point of contact and simplified Returned Merchandise Authorisation (RMA) procedure.
- Cost effective: Utilising ANOVO's expertise in process management, delivered through a one-stop, single-supplier solution.
Featured Tool: ANOVO Tracking
- Track entire chain of operations
- Analyse data and statistics
- Detailed reporting including KPI
- Unique product knowledge base
- Secure web access
- Easy integration into your IT systems
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