ANOVO has recently been successful in becoming one of the preferred suppliers for the provision of Samsung after-sales services for mobile devices.
ANOVO has a longstanding relationship with Samsung and has held Samsung Level 3 accreditation since 2005. Working in partnership with Samsung in a culture of continuous improvement, both companies have worked closely together to evolve their service offerings with the aim of providing best in class customer experience whilst ensuring the that service offering remains cost effective.
Key to the award was a strong desire by both businesses to seek an offering that would exceed customer expectation by providing value-add services, coupled with a joint innovative approach to future service and customer satisfaction.
Services deployed by ANOVO will include:
- 100% Courtesy call program
- Tailored Reverse Logistics Solutions
- Fast Track Warranty Repair and Refurbishment of Mobile devices
- Regeneration offerings to end customers
“Working with Samsung is very important to us and we are delighted to be in a position to share in Samsung’s journey of product evolution and support their continued growth.” says Stephen Maxwell, Chief Commercial Officer, ANOVO UK